The health and wellbeing of our customers has never been more important to us. We understand your concerns about how your travel plans have been impacted and your uncertainty over future travel. That’s why we are closely monitoring the situation and will continue to do our best to keep you informed on the latest travel information.
Although international travel is still restricted, thanks to Australia’s efforts in ‘flattening the curve’ most states have seen the lifting of local restrictions and you can now enjoy a holiday in your home state. We are hopeful that interstate travel will soon be possible, followed potentially by travel between Australia, New Zealand, the South Pacific and more destinations.
To make sure you're one of the first to know what's on offer when the time comes, let us know about your future travel plans by completing the form on our ‘Contact Us’ page.
Questions & Answers
What are the current restrictions?
Since 25 March 2020, all Australian citizens and permanent residents have been prohibited from travelling out of Australia unless granted an exemption. Visit Smarttraveller for full details.
International visitors are encouraged to return home when possible to do so and temporary visa holders should be aware that they will need a travel exemption if they wish to return to Australia. More information on leaving Australia is available from Department of Home Affairs.
Australia’s international borders are closed and only Australian citizens, residents and immediate family members can travel to Australia. Incoming passengers to Australia may undergo enhanced health screening on arrival. All arrivals will be quarantined for 14 days and state and territory travel restrictions may also apply. To learn more about coming to Australia please see the Department of Home Affairs
Each state or territory has their own restrictions including entry and quarantine requirements. Find out more about restrictions in your state or territory:
Can I book my local holiday with you?
Yes, you can! With travel now permitted within your state or territory, we would be delighted to help you plan and book your local holiday.
Our agency is pleased to offer an array of local travel packages from staycations to rail journeys and self-drive trips. Just go to the ‘Holidays’ menu to start browsing.
If you prefer the convenience of booking a hotel online, then head to ‘Book Online’ for 24/7 access to hundreds of local hotels and apartments at exceptionally hard to beat prices.
We’re also here to talk to you and share our ideas on where you can go to explore this amazing country that we all call home.
What about booking overseas travel?
Our experienced team is here to help you decide when and where you would like to travel once borders re-open. We have access to the latest information and offers from airlines, touring and land operators, cruise lines and more, and can guide you on what’s best for you whether you have a travel credit to use or would like to make a new booking.
What if I choose to cancel my trip?
With the uncertainty due to COVID-19, many travel suppliers have introduced flexible booking conditions to help you change your plans instead of having to cancel.
If you do choose to cancel, each supplier has cancellation policies and the terms and conditions in place at the time of purchase will determine what fees may apply and whether you will be offered a refund or credit. If a refund is applicable, we have to wait for the money to be paid back to us before we can transfer the money back to you.
My trip was cancelled by a travel supplier/s, when can I expect to receive a refund or credit?
Under normal circumstances, refunds from travel suppliers (airlines, tour companies, cruise lines etc) usually take up to 12 weeks to process. Due to the high volume of cancellations due to COVID-19, there are significant processing delays which are beyond our control. Rest assured that we are following up with suppliers on a daily basis and will pass the refund on to you as soon as we have received the funds back from the supplier.
As a member of the AFTA Travel Accreditation Scheme (ATAS), further information is available from ATAS as well as from the Australian Competition & Consumer Commission.